complaints
Sprint: Please Keep Paying Your Dead Father’s Cellphone Bill
Event.observe($(‘id_340995_1199547929′), ‘mouseover’, mouseOverHandler); Event.observe($(‘id_340995_1199547929′), ‘mouseout’, mouseOutHandler);
followups
Sprint Solves Krystyl’s $14,062.27 Phone Bill Mystery
Event.observe($(‘id_340836_1199481428′), ‘mouseover’, mouseOverHandler); Event.observe($(‘id_340836_1199481428′), ‘mouseout’, mouseOutHandler);
Top Posts Of The Week
“As I left the plane, I saw airport security interrogating the woman as her freaked-out children watched. That image is still bothering me.”
Walmart: Santa Brings A MP3 Player Full Of Porn To A 10-Year-Old Girl
“The Hills want to know why Wal-Mart would sell used merchandise as new in the first place, which is in violation of its own policies.”
82-Year-Old Woman Sues Chase To Recover Life Savings
“Chase is refusing to honor a cashiers check for $19.700.22…she was told that the check expired after five years, and that her life savings now belonged to the state.”
Sprint’s Special Low Price For One Month Of Mobile Broadband: $14,062.27
“Krystyl signed up for Sprint’s $59.99 unlimited Mobile Broadband plan and isn’t sure why she just received a bill for $14,062.27.”
Capital One Pockets Traveler’s $6000, Ruins Vacation
“As a consequence, he’s “pre-paid” $6,000 onto a Capital One card that has been red-flagged and frozen, and Capital One refuses to budge…”
Event.observe($(‘id_340479_1199453603′), ‘mouseover’, mouseOverHandler); Event.observe($(‘id_340479_1199453603′), ‘mouseout’, mouseOutHandler);
happy endings
Sprint Gives Itself The Runaround
Event.observe($(‘id_340154_1199388784′), ‘mouseover’, mouseOverHandler); Event.observe($(‘id_340154_1199388784′), ‘mouseout’, mouseOutHandler);
Sprint’s Special Low Price For One Month Of Mobile Broadband: $14,062.27
Krystyl signed up for Sprint’s $59.99 unlimited Mobile Broadband plan and isn’t sure why she just received a bill for $14,062.27. more »
Event.observe($(‘id_339011_1199037650′), ‘mouseover’, mouseOverHandler); Event.observe($(‘id_339011_1199037650′), ‘mouseout’, mouseOutHandler);
Event.observe($(‘id_337711_1198691963′), ‘mouseover’, mouseOverHandler); Event.observe($(‘id_337711_1198691963′), ‘mouseout’, mouseOutHandler);
success stories
I Escaped Sprint Without Early Termination Fee And Lived To Tell The Tale
Jeff writes: “I called Sprint and spoke with a customer care rep. I was advise that the increase in fee’s was government regulated event hough it states on the post card I got that “these charges are not taxes and are not amounts we are required to collect from you…”
BY BEN POPKEN
8,444 views 32 comments
Latest by sarahsaysso: I just called Sprint to cancel after reading this article and reading the sprintusers & howardforum info. Thank God for this information. I have been with this company since 1999 and I have HATED their customer service. Why can’t I more »
Event.observe($(‘id_336922_1198273428′), ‘mouseover’, mouseOverHandler); Event.observe($(‘id_336922_1198273428′), ‘mouseout’, mouseOutHandler);
Sprint to pay $52.2M in back taxes to several towns in Missouri. [CNNMoney] Event.observe($(‘id_336543_1198206547′), ‘mouseover’, mouseOverHandler); Event.observe($(‘id_336543_1198206547′), ‘mouseout’, mouseOutHandler);
call centers
What’s Wrong With Sprint’s Customer Service? We’ll Tell Ya.
BY BEN POPKEN
9,019 views 44 comments
Latest by Andy_In_SanDiego: I have been with Sprint since May of 2007. Previously I was with Verizon for about 3 years. I was very satisfied with the support of calling Verizon, however I wanted better reception and mobile-2-mobile (most of my more »
Event.observe($(‘id_335987_1198111191′), ‘mouseover’, mouseOverHandler); Event.observe($(‘id_335987_1198111191′), ‘mouseout’, mouseOutHandler);
customer service
Sprint Fixes Only 53% Of Problems On First Call
Sprint Names Hesse President, CEO [WSJ](Thanks to TsarBomba!)
(Photo: sun dazed)
BY BEN POPKEN
1,957 views 33 comments
Latest by branddnpsych: Well to give you an example of one location in Victoria, Texas. Sprint has outsourced its customer service to a company Cap Gemini I believe, who in turn outsourced to a third company called spherion. You can see already the more »
Event.observe($(‘id_335361_1198007009′), ‘mouseover’, mouseOverHandler); Event.observe($(‘id_335361_1198007009′), ‘mouseout’, mouseOutHandler);
cellphones
Sprint Names New CEO
Sprint Names Hesse to Replace Forsee After Defections [Bloomberg]
BY BEN POPKEN
506 views 13 comments
Latest by tmbg47: Anyone else think he looks a lot like Alan Colmes? Colmes image for reference (here’s hoping I can put tags in these things) more »
Event.observe($(‘id_335313_1198003443′), ‘mouseover’, mouseOverHandler); Event.observe($(‘id_335313_1198003443′), ‘mouseout’, mouseOutHandler);
Sprint cuts a deal to make surfing MySpace via your phone easier. Oh joy. [Reuters] Event.observe($(‘id_333726_1197581357′), ‘mouseover’, mouseOverHandler); Event.observe($(‘id_333726_1197581357′), ‘mouseout’, mouseOutHandler);
Mention coupon code MORE4U on your next Sprint phone purchase and get $25 off. Event.observe($(‘id_333711_1197579814′), ‘mouseover’, mouseOverHandler); Event.observe($(‘id_333711_1197579814′), ‘mouseout’, mouseOutHandler);
cellphones
Sprint Mails Customers A “Get Out Of Sprint Free” Card
Event.observe($(‘id_332782_1197425712′), ‘mouseover’, mouseOverHandler); Event.observe($(‘id_332782_1197425712′), ‘mouseout’, mouseOutHandler);
customer service
Two Tales Of Sprint’s Executive Customer Service
Event.observe($(‘id_332042_1197314205′), ‘mouseover’, mouseOverHandler); Event.observe($(‘id_332042_1197314205′), ‘mouseout’, mouseOutHandler);
Event.observe($(‘id_331072_1196988444′), ‘mouseover’, mouseOverHandler); Event.observe($(‘id_331072_1196988444′), ‘mouseout’, mouseOutHandler);
Sprint Hotline Success Story: “I was excited when I read about the Sprint SERO plan and how it was open to everyone on consumerist.com. The only problem was that I already had Sprint, but I was out of contract. I signed up for a new phone and plan on the SERO website. They ended up adding a new line of service and billing me 449.00 for the phone. I returned the phone, got another phone and things snowballed from there. I have spent HOURS trying to get my bill adjusted. I have been in total SPRINT HELL for the past 3 months. At one point, my 50.00 monthly plan turned into 1100.00 (with multiple phones, late fees etc.) I spent 2 hours on the phone and went through 2 supervisors before my bill was corrected, or so I thought. Two weeks later a 300.00 charge was put on my bill I was told that one of the phones I had returned they had issued a credit for had not been received, even though I had in fact returned the handset! WHAT?! Needless to say my phone service was cut off when I did not pay the 300.00+ bill. Then I saw the posting for the sprint hotline. After 30 mins on the phone with a very pleasant agent, my bill now reflects a credit balance of 16.00!! Thanks Consumerist!” The Sprint Consumerist Hotline: (703-433-4401)